Returns & Exchanges

Can I return or exchange an item?

Yes. NOIR Ballistics accepts eligible returns and exchanges within 30 days of receiving your order.

To qualify for a return or exchange, your item must be:

• Unused and undamaged

• In its original condition

• In its original packaging

• Returned with all applicable tags, labels, accessories, and components

Please include your order number with your return so we can process it as quickly as possible.

If you would like to exchange an item, please include the product you would like to receive in exchange along with your return shipping information.

Are any items non-returnable?

Certain products may not be eligible for return due to their condition, use, customization, manufacturer restrictions, or other applicable requirements. Items that have been installed, modified, damaged, or used may not qualify for a return unless the product arrived defective or damaged.

Any product-specific return restrictions will take precedence over this general return policy.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact NOIR Ballistics as soon as possible after receiving your order.

Include your order number and, when applicable, photos of the product and packaging so our team can evaluate the issue and help resolve it.

How long do exchanges take?

Once we receive and inspect your returned item, eligible exchanges are typically processed within 2–3 business days.

Shipping time for your replacement item will vary based on the shipping method and destination.

How long do refunds take?

Once we receive and inspect your return, eligible refunds are typically processed within 2–3 business days.

Refunds will be issued to the original payment method used for the purchase. After we process the refund, additional time may be required for your bank or credit card provider to post the funds to your account.

Original shipping charges are not refundable unless the return is the result of an error by NOIR Ballistics or the product arrived damaged or defective.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping method when returning merchandise. NOIR Ballistics is not responsible for return shipments that are lost or damaged before they are received by us.

Starting a Return or Exchange

To begin a return or exchange, please contact NOIR Ballistics through the contact information provided on our website and include your order number and the reason for your return or exchange.

Our team will provide any additional instructions needed to complete your return.